Shipping Information

 


 

Free Shipping on orders over $999

Ship your entire order to your home for free, especially the big stuff!

Orders over $750:  $75 shipping

Orders over $300: $50 shipping

Orders over $100: $15.00 shipping 

Orders under $100: $7.00 Flat-Rate Shipping*

 

60–day “No Hassle” Returns

We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred for the return shipping).

 

Returns on Orders

We charge a %15 Restocking Fee on returned products that were purchased online.

* This flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. JacksonsHG.com reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb-side delivery and lift gate service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as Martha‘s Vineyard or a rooftop condo, etc), these special considerations will be an additional fee and are not included in standard shipping. Our Shipping Policy does not apply to items that require you to call for pricing, as these sometimes also require special considerations for delivery.

 


 

Shipping Specifications

 

We do not currently ship to APO/FPO addresses.

 

We make every effort to fulfill our customer’s orders as soon as possible.  Our in-stock orders may take about 7-14 business days to reach a customer. Any custom orders may take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. We do not currently ship to Alaska, or Hawaii.  We only ship to the continental United States.

JacksonsHG.com does not charge shipping on items with a free shipping icon next to them on our website.  We use UPS, FedEx, or other comparable services for smaller items, and larger items go freight. In all likelihood, the items you order will be arriving on a pallet.  We reserve the right to choose which freight carrier delivers your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a shipping delivery occur on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time, but controlling third party freight companies is just not possible.

All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, JacksonsHG.com cannot be held responsible for damages that may occur during delivery.

Remote or hard-to-reach areas (example: Jekyll Island etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.

It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. JacksonsHG.com is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, construction that prohibits access, and vacant establishments. In-home delivery for items purchased online is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it.  If you require in home delivery (aka “white glove”) for merchandise and you live in the Dallas/Fort Worth area, some items may be available at our retail outdoor living center located in Dallas, TX.  Items available “in store” are indicated on the website.  Items available as “online only” are also indicated on the website.  We do our best to keep this updated ad accurate, but cannot guarantee 100% accuracy at all times and seasons.  For in-store purchases and white glove delivery, please contact our retail outdoor living center at (214) 350-9200.

 

Shipping Inspection Guidelines:

Most shipments have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your shipment and follow these guidelines:

 

  • Please report all damages within 3 business days in order to receive credit for your order
  • Call us immediately at 1-866-293-0155

 

Standard Delivery:

 If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-866-293-0155 to report the damage.

 

Freight Delivery:

If you authorize the freight company to leave freight without a signature, JacksonsHG.com cannot be held liable for any damages or missing pieces. Leaving a note is notrecommended, as it is the same as signing for your products in good condition. During the course of packing your order, our employees check very carefully to ensure that no damaged piece leaves our warehouse.  When the shipment arrives at your location, please follow these instructions: Please read the following instructions carefully and take the necessary action to better help us serve you.

 

 If your order ships via freight, please follow these steps:

 

  1.   Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.

 

If a pallet(s) or piece(s) is missing:

 

Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"

 

  1.  Call us at 1-866-293-0155   immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.

 

 

  •   Inspect the packaging for external damage. Unpack pallets right away and in truck driver’s presence.  If it is impractical to unpack the shipment with presence of the truck driver, please sign the delivery receipt as “RECEIVED WITHOUT CHECKING CONTENT”. This will help if shipping damages are found later on.

 

 

If you notice exterior damage:

 

                                                Open the box and inspect for concealed damage before signing the delivery receipt.

 

 UNPACK  PALLET(S) IN THE TRUCK DRIVER’S PRESENCE, AND HAVE HIM SIGN FOR ANY DAMAGES TO THE SHIPMENT. DAMAGES MUST BE NOTED ON THE DELIVERY RECEIPT IN ORDER FOR  A CLAIM TO BE FILED. TAKE PHOTOS AND NOTIFY US RIGHT AWAY.    1-866-293-0155

 

 If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 1-866-293-0155(If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order, but we will still work diligently to get your order to you in good condition as quickly as possible. )

 It is important that you note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.

 

Please Note Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.

  

 

Warehouse Pick-ups

 

If you wish to pick up your items from our customer service center warehouse located in Dallas, TX, please contact us at sales@jacksonshg.com and we will provide you with pick-up information.  Please note that valid ID and a customer order number will be required for all customer pick-ups at our facility.