Item Info & Pricing
JacksonsHG.com is a division of our family-owned retail outdoor living store Jacksons Home and Garden. JacksonsHG.com reserves the right to change item pricing or information at any time. If there are specific questions about our products or pricing, we are always happy to hear from our customers. Jacksons’ customer service representatives are exceptionally knowledgeable on the home and garden items that we sell, and we can help you. We do our best, but prices on our website may not be accurate 100% of the time. If an item is ordered off of the internet before we have updated our prices, we will notify the purchaser and give them the option to cancel or pay the difference. If the price of an item is lowered on our site after a purchase is made online, JacksonsHG.com will refund the difference at the customer’s request if the price adjustment is made within 3 days of the date of purchase. Exclusions to this include seasonal (i.e. Christmas) merchandise that may be reduced following the holiday or season.
JacksonsHG.com strives to properly represent all of the items offered for sale on our site. Some of the information may be received directly from the manufacturer. JacksonsHG.com cannot be responsible for misinformation that the vendor has given us, or that the customer has obtained from any third party site including, but not limited to the manufacturer’s official web page or any literature/material of said vendor. Photos: In some rare cases, we may show a picture that does not exactly match the product but helps illustrate what it will look like. Some examples include: Grills where we only have a picture of one style but we are offering several choices like Natural Gas or Propane. We will ship you the item you order (even though it may differ from the photo). Please check the product information and specs before you purchase; especially check the part number.
Please note that a promotional offer code(s) may not work for all brands. Some of our products are already set to the minimum price the manufacturer will allow us to advertise, as per Minimum Sell Price policy.
Please contact a JacksonsHG.com representative at 1-866-293-0155 with any questions regarding comparable products
Make it Easy Return Policy
We allow you to return all new, unused, and resalable items in their original packaging for a refund (less the actual shipping cost we incurred for the return) within 60 days of purchase date as long as the item is in its original condition. We recommend that you keep the original packaging for a suitable period of time to make sure that the item meets your satisfaction. Seasonal items such as Christmas merchandise are not returnable after 14 days except for reasons due to product defect.
* Special Circumstances: Our shipping policies include products shipped via standard shipping to locations in the contiguous 48 states. JacksonsHG.com, reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb side delivery and lift-gate service. If special considerations are required for curbside delivery (ex: hard to reach areas such as Catalina Island), these special considerations will include an additional fee and are excluded from standard shipping. Should this be the case with your order, a Customer Service representative will contact you promptly to notify you of the additional charges.
Our Shipping Policy does not apply to items that require you to call for pricing, as these sometimes also require special considerations for delivery.
Free Shipping on orders over $999
Ship your entire order to your home for free, especially the big stuff!
Orders over $750: $75 shipping
Orders over $300: $50 shipping
Orders over $100: $15.00 shipping
Orders under $100: $7.00 Flat-Rate Shipping*
60–day “No Hassle” Returns
We allow you to return all new, unused, unassembled, and resalable items in their original packaging for a full refund (minus actual shipping cost we incurred for the return shipping).
Returns on Orders
We charge a %15 Restocking Fee on returned products that were purchased online.
* This flat rate or free shipping policy applies to products shipped via standard shipping to locations in the contiguous 48 states. JacksonsHG.com reserves the right to choose delivery type (parcel or freight), carrier, and service level of each shipment shipped via standard shipping. In the event of freight shipments, standard shipping includes curb-side delivery and lift gate service. If special considerations are required for curb-side delivery (ex: hard to reach areas such as Martha‘s Vineyard or a rooftop condo, etc), these special considerations will be an additional fee and are not included in standard shipping. Our Shipping Policy does not apply to items that require you to call for pricing, as these sometimes also require special considerations for delivery.
We do not currently ship to APO/FPO addresses.
We make every effort to fulfill our customer’s orders as soon as possible. Our in-stock orders may take about 7-14 business days to reach a customer. Any custom orders may take approximately 6-8 weeks. Direct shipments are made to continental U.S. locations only. We do not currently ship to Alaska, or Hawaii. We only ship to the continental United States.
JacksonsHG.com does not charge shipping on items with a free shipping icon next to them on our website. We use UPS, FedEx, or other comparable services for smaller items, and larger items go freight. In all likelihood, the items you order will be arriving on a pallet. We reserve the right to choose which freight carrier delivers your shipment. We do not, however, control the shipping companies (freight or UPS). Once a shipment is in the hands of the delivery company, we cannot change shipping addresses, we cannot make a shipping delivery occur on a certain day, and we can only approximate delivery times as we only have the information the delivery company makes available to us. Please understand that our staff would love to have more direct control over shipments so that we could ensure an amazing customer service experience every time, but controlling third party freight companies is just not possible.
All shipments, unless specifically denoted, are curb-side shipments. All larger shipments, shipped via freight carrier, will require a signature at the time of delivery. If you authorize the shipping company to leave the delivery without a signature, JacksonsHG.com cannot be held responsible for damages that may occur during delivery.
Remote or hard-to-reach areas (example: Jekyll Island etc.) may incur additional shipping fees. This applies to Free Shipping and regular shipping orders. If this is the case with your order, a Customer Service representative will contact you promptly to notify you of any additional charges.
It is the customer’s responsibility to inform us of any problems with this type of delivery at the time of purchase. JacksonsHG.com is not responsible for shipping costs on merchandise not delivered due to a shipping company’s inability to deliver to a particular location. Certain circumstances may include but are not limited to: narrow or winding roads, dirt or gravel roads, construction that prohibits access, and vacant establishments. In-home delivery for items purchased online is neither implied nor offered without additional charge, and is not necessarily available even if the customer is willing to pay more for it. If you require in home delivery (aka “white glove”) for merchandise and you live in the Dallas/Fort Worth area, some items may be available at our retail outdoor living center located in Dallas, TX. Items available “in store” are indicated on the website. Items available as “online only” are also indicated on the website. We do our best to keep this updated ad accurate, but cannot guarantee 100% accuracy at all times and seasons. For in-store purchases and white glove delivery, please contact our retail outdoor living center at (214) 350-9200.
Shipping Inspection Guidelines:
Most shipments have no external or internal damage, and are signed for without a problem. For your protection, we ask that you please inspect your shipment and follow these guidelines:
- Please report all damages within 3 business days in order to receive credit for your order
- Call us immediately at 1-866-293-0155
If your shipment arrives through a typical delivery service such as UPS or FedEx, you have 3 days to call us at 1-866-293-0155 to report the damage.
If you authorize the freight company to leave freight without a signature, JacksonsHG.com cannot be held liable for any damages or missing pieces. Leaving a note is not recommended, as it is the same as signing for your products in good condition. During the course of packing your order, our employees check very carefully to ensure that no damaged piece leaves our warehouse. When the shipment arrives at your location, please follow these instructions: Please read the following instructions carefully and take the necessary action to better help us serve you.
If your order ships via freight, please follow these steps:
- Ensure that the pallet/piece count on the delivery receipt matches the number of pallets/pieces you receive.
If a pallet(s) or piece(s) is missing:
Note this on the delivery receipt before you sign. Example: "Received 4 of 5 pieces"
- Call us at 1-866-293-0155 immediately to let us know you are missing pallets/pieces. We will coordinate with the shipping company to locate the missing pallets/pieces or replace them.
- Inspect the packaging for external damage. Unpack pallets right away and in truck driver’s presence. If it is impractical to unpack the shipment with presence of the truck driver, please sign the delivery receipt as “RECEIVED WITHOUT CHECKING CONTENT”. This will help if shipping damages are found later on.
If you notice exterior damage:
Open the box and inspect for concealed damage before signing the delivery receipt.
UNPACK PALLET(S) IN THE TRUCK DRIVER’S PRESENCE, AND HAVE HIM SIGN FOR ANY DAMAGES TO THE SHIPMENT. DAMAGES MUST BE NOTED ON THE DELIVERY RECEIPT IN ORDER FOR A CLAIM TO BE FILED. TAKE PHOTOS AND NOTIFY US RIGHT AWAY. 1-866-293-0155
If you notice external damage and the delivery driver will not allow you inspect the inside of the package or the driver will not let you note "damaged" on the delivery receipt, call us immediately at 1-866-293-0155. (If you are unable to reach us, you should refuse the shipment. Doing this will not invalidate your order, but we will still work diligently to get your order to you in good condition as quickly as possible. )
It is important that you note any damages to the packaging or products on the delivery receipt by specifically writing the word "Damaged" before signing.
Please Note Signing your delivery receipt without noting any damages legally states that you have received your freight in good condition.
If you wish to pick up your items from our customer service center warehouse located in Dallas, TX, please contact us at firstname.lastname@example.org and we will provide you with pick-up information. Please note that valid ID and a customer order number will be required for all customer pick-ups at our facility.
More on 60 Day No-Hassle Returns
Here at JacksonsHG.com, we want you to have a great experience with us! That's why we offer a simple, crystal clear return policy. We allow you to return all new, unused, unblemished, and resalable items in their original packaging within 60 days of delivery for a full refund (minus actual shipping costs we incurred). Naturally, if your return is because of our error, we'll eat these shipping costs.
If your return request is due to product defect or damage, we will first work with you to get the product repaired. If repair is not possible, then we'll work with you to get it replaced.
If your return will be coming back via freight truck, we will require you to get us a photo before your return will be authorized. This can be as simple as a cell phone pic! We just need a "before" picture in case there is any damage to the item on its way back to us.
All returned items must be in their original packaging and in the condition in which they were received. Please wrap your item carefully; package it so that damage does not occur.
Customer Safety & Security
JacksonsHG.com purchasing transactions take place over a secure connection. This means that while theoretically someone could be listening to the conversation between your computer and our server, they could not understand it. It is encrypted with the highest standards and latest technologies possible.
Rest assured that your data security is our top priority. Each site in the Jackson Pottery, Inc family of brands is 100% protected safe & secure. All online transactions typically exceed standard information security best practices and are conducted over a secure connection using the latest encryption technologies, ensuring you the best security during your shopping experience.
All purchasing transactions take place over a secure connection. Also, our site is checked daily to verify the security of our site and your transactions.
We may connect information collected automatically with information we already have about you in order to identify you as a JacksonsHG.com guest. This allows us to provide you with a personalized experience on our site.
We will not give any information you provide us with to any other internet companies without first receiving consent from you. We realize that your personal information is given to us for purchasing and shipping reasons only, and we respect that. If you have any questions, please call us toll free at 1-866-293-0155.
Data Collection and Usage
JacksonsHG.com participates in interest-based advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID). These service may also use personally identifiable information (e.g. IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third party web beacon to collect this information. This data collection is done in order to provide the best guest experience possible. We also use this technology for reporting and analysis purposes, such as how you are shopping with us, the performance of our marketing efforts, and your response to those marketing efforts. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please contact us.
If you do not wish to receive promotional e-mails from us, you can discontinue these e-mails by canceling your subscription to these services via the opt-out link included in each promotional e-mail.
We may use a third party to send email alerts. If you sign up for any of our email alerts, the third party will have access to your email for the purposes of sending out correspondence pertaining to JacksonsHG.com and the Jackson Pottery/Jacksons Home and Garden family of websites only, and it has no authorization to use your email address for any purpose other than sending messages from us to you. If you sign up for these alerts and wish to unsubscribe later, you may use the unsubscribe link on the bottom of any email message we send, or you can contact us.
Social Media and Public Content
JacksonsHG.com includes social media features, such as the Facebook Like button, Google Plus, Pinterest, and Twitter widgets. We use single sign-on services that allow you to sign into our Site using your third-party social networking login credentials for accounts such as Facebook. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party web site from our Site and interact with your friends from the third-party site(s). Our Site may also access available information from your third-party social network profile such as your name, profile picture, gender, list of friends, email address, wall postings and news feed. These features may collect information about your IP address and which page you’re visiting on our site, and they may set a cookie to make sure the feature functions properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with those features are governed by the privacy policies of the companies that provide them.
We collect data that’s publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected, or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also obtain information provided by a third party. For instance, we obtain information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (for example, adding address information).
This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.
We may share the information we collect with companies that provide support services to us (such as a printer, e-mail, mobile marketing, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement, or fraud prevention providers) or that help us market our products and services. These companies may need information about you in order to perform their functions.
These companies are not authorized to use the information we share with them for any other purpose.
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our guests or others.
Information Sharing At your Direction
We may also share your information at your direction such as in the creation and promotion of an online Gift Registry. This will be accessible on our website and also on social media apps.
We collect tax on purchases made in Texas. This amount will be added to your merchandise total and reflected on your credit card charge. We do not collect sales tax on orders shipped outside of Texas unless required by law in those states.